FAQ's

A FAR infrared sauna uses specialized infrared heating panels that warm your body directly, instead of heating the air around you like a traditional sauna.

This creates a very different sauna experience.

Instead of sitting in extremely hot air, the infrared heat penetrates your body more efficiently, allowing you to enjoy a deep sweat session at a much more comfortable temperature.

At INFRIUM, we focus specifically on premium FAR infrared sauna systems from trusted manufacturers like Golden Designs and Orivon Wellness because they deliver the best combination of comfort, performance, and low-EMF technology.

With a FAR infrared sauna, you benefit from:

• direct radiant heat that penetrates the body

• comfortable temperatures around 118°F – 140°F

• faster heat-up times

• even heat distribution from carbon heating panels

This makes FAR infrared saunas ideal for home wellness routines, recovery sessions, and daily relaxation.

The biggest difference is how the heat is delivered to your body.

Traditional sauna

Traditional saunas heat the air inside the room, usually using a stove and hot rocks.

Typical characteristics include:

• temperatures around 170°F – 200°F

• steam created by pouring water over rocks

• longer warm-up times

• very hot and humid air

Infrared sauna

Infrared saunas heat your body directly using infrared panels rather than heating the air.

This creates a different experience:

• temperatures around 118°F – 140°F

• dry heat environment

• faster warm-up time

• deeper heat penetration at lower temperatures

Because the heat is absorbed directly by your body, you can still experience deep sweating and relaxation without extremely high air temperatures.

This is why many people prefer infrared saunas for home use and regular wellness sessions.

If you want regular access to sauna sessions without leaving home, an infrared sauna is one of the most convenient wellness upgrades you can make.

Instead of scheduling spa visits or gym trips, you can simply turn on your sauna and start a session whenever it fits your routine.

A home infrared sauna gives you:

• instant access to relaxation and recovery sessions

• the ability to use your sauna any time of day

• comfortable heat levels that allow longer sessions

• energy-efficient operation compared to traditional saunas

Many people incorporate infrared sauna sessions into routines such as:

• post-workout recovery

• evening relaxation

• contrast therapy with cold plunges

• daily wellness routines

Because infrared saunas are easy to install and simple to operate, they work well in most homes without complicated renovations.

Infrared sauna sessions are commonly used to support relaxation, recovery, and overall wellness routines.

Because infrared heat penetrates deeper into the body than heated air, the experience often feels more effective even at lower temperatures.

During a typical sauna session you may experience:

• deep sweating

• muscle relaxation

• improved circulation

• stress relief and relaxation

• a calming end to your day

Many people include infrared sauna sessions as part of their fitness recovery or evening relaxation routine.

As with any wellness activity, you should consult a healthcare professional if you have specific medical concerns.

Use this text to answer: Yes infrared saunas reach temperatures that are ideal for effective sauna sessions.

Most FAR infrared saunas operate between:

118°F – 140°F (48°C – 60°C)

Even though the air temperature is lower than traditional saunas, infrared heat penetrates the body more directly.

This allows you to still experience:

• strong heat sensation

• deep sweating

• effective relaxation sessions

Many people actually prefer this temperature range because it allows longer, more comfortable sessions.uestions in as much detail as possible for your customers.

Most FAR infrared saunas operate between:

118°F and 140°F

This range allows the infrared heat to warm your body effectively without the extreme air temperatures of traditional saunas.

Typical session temperatures include:

• 110°F – 120°F for lighter sessions

• 120°F – 130°F for moderate sessions

• 130°F – 140°F for intense sessions

You can easily control the temperature using the sauna’s built-in digital control panel.

Most infrared saunas reach their operating temperature in about:

15–25 minutes

Heating time can vary depending on:

• the sauna size

• room temperature

• the model you choose

Because infrared panels heat your body directly rather than heating the air, the sauna warms up much faster than traditional saunas.

You can usually turn on the sauna, wait about 15–20 minutes, and begin your session.

EMF stands for electromagnetic fields, which are small electrical fields produced by electronic devices.

Infrared saunas use electrical heating panels, which means EMF can be generated during operation.

High-quality sauna manufacturers design their systems to reduce EMF exposure as much as possible.

Low-EMF sauna designs focus on:

• improved wiring and shielding

• optimized panel placement

• safer electrical systems

At INFRIUM, we specifically select low-EMF FAR infrared sauna models so you can enjoy your sauna sessions with confidence.

PureTech™ is a specialized heating technology used in premium infrared saunas, including many Golden Designs models.

This system is designed to significantly reduce electromagnetic emissions produced by the heating panels.

PureTech™ technology helps provide:

• near-zero EMF levels near the user’s body

• consistent infrared heat performance

• advanced electrical shielding

If you are specifically looking for a low-EMF infrared sauna, PureTech™ systems are among the most advanced options available.

Low-EMF sauna systems are designed to minimize electromagnetic field exposure during sauna use.

While all electrical devices produce some EMF, premium sauna manufacturers work to reduce these levels as much as possible.

High-quality sauna designs often include:

• improved electrical shielding

• optimized heating panel systems

• advanced wiring layouts

At INFRIUM, we prioritize sauna models that meet high engineering and safety standards, which is why low-EMF FAR infrared saunas are a key part of our collection.

The right sauna size depends on how you plan to use it, how much space you have, and whether you want a sauna just for yourself or for two or more people.

A smaller sauna is often the best choice if you want:

• a compact wellness setup

• a sauna for solo use

• easier placement in a bedroom, gym, or basement

• a simple plug-and-play option

A larger sauna is a better fit if you want:

• extra room to stretch out

• space for two people to sit comfortably

• a more open feel during sessions

• flexibility for shared use

At INFRIUM, most buyers choose between:

• 1-person saunas for personal daily use

• 2-person saunas for couples or anyone wanting more elbow room

• 3-person saunas for extra comfort and interior space

• 4-person models and larger for families or larger wellness rooms

If you’re between sizes, the best choice is usually to go slightly larger than your minimum need, especially if comfort matters more than saving a little floor space.

A 2-person infrared sauna is usually best for:

• one person who wants more space

• two people sitting side by side comfortably

If your goal is to use the sauna mostly alone, a 2-person sauna often feels ideal because it gives you more room to relax without taking up too much extra space.

If you plan to use the sauna with another person regularly, a 2-person model works well — but it is designed for seated use, not for stretching out or lying down.

So realistically, a 2-person sauna is best for:

• 1 person with extra room

• 2 people sitting comfortably

Yes! for two people, a 3-person infrared sauna is often one of the best choices.

A 3-person model gives you:

• more shoulder room

• a less cramped feel

• more comfort during longer sessions

• extra flexibility compared to a smaller 2-person model

If you want the sauna to feel more premium and spacious, a 3-person sauna is usually a better choice than a smaller unit.

For most couples, a 3-person sauna is a great option if you want:

• space to sit comfortably

• a more open interior

• a better long-term fit

Choosing the right sauna size mainly depends on how you plan to use it, how much space you have, and whether the sauna will be used by one person, a couple, or multiple people at the same time.

At INFRIUM, we offer a full range of premium FAR infrared sauna sizes so you can choose the setup that fits your home and lifestyle.

Here’s how to think about the different sizes:

1 Person Infrared Sauna

A 1 person infrared sauna is perfect if you want a compact personal wellness space.

This size works well if you:

• want a sauna mainly for your own daily sessions

• have limited space in a bedroom, home gym, or basement

• want a compact and efficient setup

These saunas are ideal for solo recovery sessions, relaxation, and daily sauna routines.

2 Person Infrared Sauna

A 2 person infrared sauna is one of the most popular options because it gives you more interior space without taking up much additional room.

This size works well if you want:

• room for two people sitting comfortably

• extra space for one person to stretch out and relax

• a sauna that fits well in most homes

Many people choose a 2-person sauna even if they plan to use it alone most of the time, simply because the extra space feels more comfortable.

3 Person Infrared Sauna

A 3 person infrared sauna offers a noticeably more spacious interior.

This size works well if you want:

• a sauna for two people with extra comfort

• more space during longer sauna sessions

• a more open and premium sauna experience

For couples, this is often one of the best long-term sauna sizes.

4 Person Infrared Sauna

A 4 person infrared sauna is ideal if you want a larger home sauna experience.

This size works well if you want:

• a sauna for family use

• space for multiple people at once

• a larger wellness setup in a home gym or spa room

A 4-person sauna gives you significantly more flexibility and comfort.

6 Person Infrared Sauna

A 6 person infrared sauna is designed for larger spaces and shared wellness experiences.

This size is great for:

• families

• larger home gyms

• dedicated wellness rooms

• group sauna sessions

With the additional interior space, you can enjoy sauna sessions without feeling crowded.

8 Person Infrared Sauna

Our largest models, such as the Catalonia 8 Person Yoga & Wheelchair Accessible Near Zero EMF FAR IR Sauna, are designed for maximum interior space and flexibility.

These larger saunas can be used for:

• group sauna sessions

• home wellness studios

• yoga or stretching inside the sauna

• accessible wellness spaces

Because of the extra room, these models are often used in large home wellness rooms or professional-style wellness environments.

A simple rule when choosing sauna size

If you're deciding between two sizes, choosing slightly more space than your minimum need usually provides the best long-term experience.

Extra space makes sauna sessions feel:

• more comfortable

• less cramped

• easier to share with others

All sauna product pages at INFRIUM include detailed dimensions so you can easily confirm the best fit for your space before ordering.

One of the biggest advantages of infrared saunas is that you can install them in many areas of your home.

Common installation locations include:

• spare rooms

• home gyms

• basements

• garages

• wellness rooms

• large bathrooms

Infrared saunas do not require plumbing or ventilation systems, which makes installation much easier than traditional saunas.

To install your sauna successfully, you simply need:

• a flat and stable floor surface

• access to the correct electrical outlet

• enough space for the sauna and assembly

Many people create a dedicated home wellness or recovery space around their sauna.

Yes! garages and basements are often excellent places to install an infrared sauna.

These areas usually provide:

• extra space

• privacy for sauna sessions

• a dedicated wellness area

When installing in a garage or basement, make sure:

• the sauna remains indoors and protected from moisture

• the floor is flat and stable

• the surrounding environment stays relatively dry

Infrared saunas are designed for indoor environments, so they should not be exposed to rain or extreme weather.

Most infrared saunas are designed for indoor installation.

Outdoor installation may be possible only if the sauna is placed in a fully protected environment, such as:

• covered patios

• enclosed outdoor rooms

• protected spa areas

If you plan to place your sauna outdoors, it is important to choose a model that is specifically designed for outdoor use.

Infrared saunas can be installed on many flat surfaces, including:

• tile flooring

• laminate flooring

• concrete

• vinyl flooring

• hardwood floors

The most important requirement is that the surface is:

• flat

• stable

• capable of supporting the sauna’s weight

If the room has carpet, placing a solid mat or platform under the sauna can help provide additional stability.

Electrical requirements depend on the size of the sauna you choose.

Smaller infrared saunas (typically 1–2 person models) often operate using a standard household outlet.

Larger sauna models may require:

• a dedicated circuit

• a 240V electrical connection

You can always find the exact electrical requirements:

• on the product page

• in the installation manual

Many infrared saunas can plug directly into a standard 120V household outlet.

This makes installation very simple.

However, larger saunas may require:

• 240V electrical connections

• a dedicated circuit

You can confirm the electrical requirements for each model directly on the product page.

In many cases, you do not need an electrician, especially for smaller sauna models that plug into a standard outlet.

However, you may want to consult an electrician if:

• your sauna requires 240V power

• you want to install a dedicated electrical circuit

• you are unsure about your home’s electrical setup

Assembling your infrared sauna is much easier than most people expect.

Most of the saunas we offer at INFRIUM, especially models from Golden Designs, are designed with a simple clasp-together panel system. This means the sauna panels lock together quickly without complicated construction.

Instead of building the sauna piece by piece, you simply:

• position the base panel

• attach the wall panels using built-in clasps

• place the roof panel

• connect the internal cables

There is no complicated carpentry or structural installation required.

Because of this design, infrared saunas are ideal for home installation without professional help.

Infrared saunas can usually be assembled very quickly.

Typical assembly times are:

• 1–2 person saunas: about 20 minutes

• 3–4 person saunas: about 30 minutes

• larger saunas: about 45 minutes

The panels are pre-built and designed to lock together easily, which dramatically reduces installation time.

Most people are surprised by how fast the sauna comes together once the panels are in place.

In most cases, two people are enough to assemble the sauna comfortably.

Two people makes it easy to:

• position wall panels

• hold panels while the clasps lock into place

• place the roof panel securely

For larger saunas such as 4-person, 6-person, or 8-person models, having three or four people available can make the process even easier, especially when lifting larger panels.

However, the overall assembly process remains simple and straightforward.

Very few tools are required to assemble an infrared sauna.

Because the panels use built-in locking clasps, most of the structure comes together without tools.

In most cases, assembly only requires:

• a screwdriver for small hardware components

• basic handling to position panels correctly

There is no drilling, cutting, or construction work required.

This is one of the reasons infrared saunas are such a popular choice for home wellness setups.

Yes.

Every sauna includes a manufacturer installation manual with step-by-step instructions.

You can also review the assembly instructions directly on the product pages before purchasing, so you know exactly how the installation process works.

The manuals explain:

• panel assembly

• electrical connections

• control panel operation

• recommended installation conditions

Because the sauna panels are pre-built and designed to fit together easily, the instructions are mainly there to guide the simple installation process.

Most FAR infrared saunas operate between:

118°F and 140°F (48°C – 60°C)

This temperature range is ideal because it allows infrared heat to penetrate your body effectively while remaining comfortable to sit in.

Unlike traditional saunas, infrared saunas do not rely on extremely hot air.

Instead, the infrared heating panels deliver radiant heat directly to your body, which allows you to experience:

• deep warming of muscles

• effective sweating

• comfortable sauna sessions

Most people adjust the temperature based on preference, with sessions typically falling between 120°F and 135°F.

Infrared saunas work differently from traditional saunas.

Traditional saunas heat the air inside the room, which means temperatures must rise extremely high before your body begins to feel the heat.

Infrared saunas instead use radiant infrared heat, which is absorbed directly by your body.

Because of this, the sauna does not need extremely high air temperatures to be effective.

This allows you to experience:

• deep body warming at lower temperatures

• longer, more comfortable sauna sessions

• faster warm-up times

Many people find infrared saunas easier to tolerate than traditional saunas because the air temperature is not as intense.

Infrared saunas are surprisingly energy efficient, especially compared to traditional saunas.

Typical electricity usage depends on the sauna size:

• 1–2 person sauna: around 1.5 – 2 kW

• 3–4 person sauna: around 2 – 3 kW

• larger saunas: around 3 – 4.5 kW

Because sauna sessions usually last 20–40 minutes, the overall energy cost per session is relatively low.

Infrared saunas also heat up faster than traditional saunas, which helps reduce electricity usage.

Yes. Infrared saunas can produce strong sweating, even though the air temperature is lower than traditional saunas.

Infrared heat penetrates deeper into the body, which helps warm the body from the inside.

During a typical sauna session, you will usually experience:

• gradual body warming

• increased circulation

• deep sweating

Many people find the sweating from infrared saunas feels more comfortable and easier to tolerate compared to traditional steam saunas.

Golden Designs infrared saunas are built using high-quality natural woods chosen for durability and sauna performance.

Depending on the model, the sauna may use:

• Canadian Hemlock

• Red Cedar

These woods are commonly used in premium sauna construction because they offer:

• excellent durability

• resistance to heat and humidity

• a pleasant natural aroma

• long-lasting performance

The exact wood type used for each sauna is listed on the product page specifications, so you can easily see the materials used before purchasing.

Your infrared sauna will ship directly from the warehouse 2980 South Stefano Court, Ontario, California 91761 or within North America from other warehouses.

At INFRIUM, we work with premium sauna manufacturers such as Golden Designs and Orivon Wellness, which means your sauna is shipped from their authorized fulfillment warehouses.

Most of our saunas ship from California-based distribution centers, allowing for reliable delivery across the United States and Canada.

Because we partner directly with manufacturers, you receive:

• factory-direct shipping

• authentic brand products

• secure freight transportation

Most infrared saunas are delivered within approximately:

7–10 days for most locations in the United States.

Typical delivery estimates include:

• West Coast: about 5–7 days

• Central States: about 7–10 days

• East Coast: about 10–14 days

Delivery times depend on:

• your location

• warehouse availability

• freight carrier schedules

Important note about Orivon Wellness products

Some Orivon Wellness sauna models may currently take longer to deliver due to manufacturing and logistics timelines.

We are actively working with the manufacturer to reduce delivery times, and these models will continue to improve in availability.

The most accurate shipping estimate for every product is always shown on the product page before ordering.

During checkout, you may see the option to add Route shipping protection to your order.

Route is a third-party shipping protection service that helps protect your order against loss, theft, or damage during transit.

If something happens to your shipment while it is being delivered, Route allows you to quickly file a claim and receive support for resolving the issue.

Route protection can help cover situations such as:

• packages lost during shipping

• packages damaged during transit

• packages marked delivered but missing

If you add Route protection at checkout, you will receive a Route confirmation email with instructions on how to track your shipment and file a claim if necessary.

Claims are typically handled directly through the Route platform, which allows issues to be resolved quickly without long freight claim processes.

Many customers choose Route protection for large purchases like saunas, as it adds an extra layer of delivery security.

Is Route shipping protection required?

No. Route protection is optional.

Your order will still ship normally even if you do not select Route during checkout.

However, some customers prefer adding Route because it provides additional protection and a faster claims process if a shipping issue occurs.

All saunas sold through INFRIUM include free shipping within the United States and Canada.

Because sauna shipments are large freight deliveries, shipping costs are often already included in the product price.

If additional freight charges apply (for example international shipping or remote delivery areas), they will always be clearly shown during checkout or confirmed before shipment.

Yes. some products can be shipped internationally.

Shipping availability depends on:

• the manufacturer

• freight carrier availability

• your delivery location

Some international orders may require additional freight charges or special delivery arrangements.

If you are unsure whether delivery is available for your location, you can contact our team before placing your order.

Because saunas are large and heavy items, they are shipped using professional freight carriers.

Freight shipments are typically delivered using curbside delivery, which means:

• the delivery truck arrives at your home

• the driver unloads the pallet from the truck

• the sauna is placed at the end of your driveway or curb

After the shipment is unloaded, you will move the boxes into your home before assembly.

Freight delivery drivers cannot bring the sauna inside your home.

Their responsibility is to:

• transport the shipment safely

• unload the pallet from the truck

• place the shipment curbside

Moving the boxes indoors will need to be done by you or with help from others. But dont worry with 2 people you can easilly carry them home.

Infrared saunas are large wellness products, so shipments can be heavy depending on the model size.

Typical shipping weights include:

• 1–2 person saunas: roughly 250–400 lbs

• 3–4 person saunas: roughly 400–600 lbs

• larger saunas: 700 lbs or more

Because the sauna ships in multiple panels, the weight is divided across several boxes.

The number of boxes depends on the sauna size.

Typical packaging includes:

• 1–2 person saunas: usually 1 large box

• 3–4 person saunas: typically 2–3 boxes

• larger saunas: multiple boxes on a pallet

All boxes are securely packaged for freight transport to protect the sauna during shipping.

Before signing the freight delivery receipt, it is important to inspect the outside of the shipment.

Look for:

• large holes or punctures in the packaging

• major damage to the pallet

• visible signs of freight damage

Minor scuffs or marks on the packaging can be noted on the delivery receipt.

You do not need to open the boxes during delivery, but it is important to check the external condition.

If you notice significant damage to the packaging, we recommend refusing the shipment and contacting us immediately.

If you accept the delivery and later notice damage, contact our support team as soon as possible.

To help us resolve the issue quickly, we may ask for:

• photos of the damage

• a description of the issue

• your order details

Our goal is always to resolve delivery issues quickly and make sure you receive your sauna in proper condition.

Most orders are processed within 1–5 business days after payment is confirmed.

Processing time may vary depending on:

• manufacturer availability

• warehouse location

• order verification

Once your order has shipped, you will receive tracking information by email so you can follow the shipment.

Yes! you can cancel your order within 24 hours of placing it.

After 24 hours, the order may already be processed or prepared for shipment.

Because sauna shipments are arranged through freight carriers, cancellations may no longer be possible once the order has been prepared for shipping.

If you need to cancel an order, contact us as soon as possible so we can assist you.

Yes. shipping addresses can usually be updated before the order has been processed or shipped.

Once the shipment has been arranged with the freight carrier, address changes may no longer be possible.

If you need to update your address, contact us immediately after placing your order.

Once a products is in shipment has been handed to the freight carrier, the order is already in transit.

At that point:

• cancellations may no longer be possible

• delivery scheduling will be handled by the freight carrier

• tracking information will be provided so you can follow the shipment

If you have any concerns after your order has shipped, our support team will help guide you through the next steps.

At INFRIUM, you can request a return within 30 days of receiving your sauna, provided the product meets the return requirements.

Because infrared saunas are large freight-delivered wellness products, returns follow a structured process to ensure safe transport and proper inspection.

To qualify for a return, the item must:

• be approved by our support team in advance

• include a Return Merchandise Authorization (RMA) number

• be unused and in new condition

• be returned in the original packaging

Returns sent without prior authorization may be refused by the warehouse.

If you’re unsure whether your item qualifies for return, simply contact our support team and we’ll guide you through the process.

You can request a return within 30 days of delivery.

To start the return process, contact our support team within that timeframe so we can review the request and issue an RMA authorization if applicable.

Requests submitted after the 30-day window may not be eligible for return.

Yes.

All returns require prior authorization from our support team before the item is shipped back.

Once your return request is approved, you will receive:

• a Return Merchandise Authorization (RMA) number

• return instructions

• the correct return address

Returns sent without an RMA number may be refused by the receiving warehouse.

This process ensures that your return is properly tracked and handled by the manufacturer’s facility.

Because most saunas ship through large freight carriers, return shipping costs are typically the responsibility of the customer unless the product is defective or damaged.

Return-related costs may include:

• return freight shipping

• original shipping costs (if applicable)

• handling and routing costs

These costs are standard for large freight-delivered products such as saunas.

If your product arrives damaged or defective, we will work with you to resolve the issue as quickly as possible.

Yes.

Approved returns may include a restocking fee of up to 20% of the product price.

This fee helps cover:

• warehouse inspection

• repackaging

• logistics handling

• manufacturer restocking costs

The exact restocking terms will be communicated during the return authorization process.

If your sauna arrives with visible damage, please contact our support team as soon as possible.

To help us resolve the issue quickly, we may ask for:

• photos of the damage

• a short description of the issue

• your order number or proof of purchase

Providing clear photos allows us to work directly with the manufacturer to determine the fastest solution.

Our goal is always to resolve the issue quickly so you can begin using your sauna as soon as possible.

Damage should be reported within 7 days of delivery.

Reporting issues quickly allows us to:

• file freight claims with the carrier

• arrange replacement parts or repairs

• resolve the situation as efficiently as possible

If you notice damage during delivery, it is always best to note it on the freight delivery receipt before signing.

Damage should be reported within 7 days of delivery.

Reporting issues quickly allows us to:

• file freight claims with the carrier

• arrange replacement parts or repairs

• resolve the situation as efficiently as possible

If you notice damage during delivery, it is always best to note it on the freight delivery receipt before signing.

Once your returned product has been received and inspected by the warehouse, your refund will be processed.

The refund process typically includes:

• confirming the product has been returned

• inspecting the item to verify its condition

• approving the refund

Once approved, refunds are usually issued within 5 business days.

Depending on your bank or payment provider, it may take up to 30 days for the refund to appear in your account.

Refunds are issued to the original payment method used during checkout.

This means your refund will be returned to the same:

• credit card

• debit card

• payment provider

• financing method used for the purchase

If you paid using multiple payment methods, the refund may be split across those same payment sources.

Once the refund is processed, you will receive confirmation from our system and the funds will be returned according to your bank’s processing timeline.

Yes.

All infrared saunas sold by INFRIUM include manufacturer warranties provided by the brand.

Because we are an authorized reseller of premium sauna brands, your sauna is covered by the official warranty from the manufacturer.

Warranty terms vary depending on the model and manufacturer, but they typically include coverage for:

• heating panels

• electrical components

• structural parts of the sauna

Warranty details are always listed on the product page for each sauna model.

Manufacturer warranties are designed to protect against defects in materials or workmanship.

Depending on the sauna model, warranty coverage may include:

• infrared heating panels

• control systems and electronics

• sauna structure and wood components

• factory manufacturing defects

The exact warranty duration and coverage depend on the specific sauna brand and model.

You can always review the full warranty information directly on the product page before purchasing.

Yes.

All infrared saunas sold by INFRIUM include manufacturer warranties provided by the brand.

Because we are an authorized reseller of premium sauna brands, your sauna is covered by the official warranty from the manufacturer.

Warranty terms vary depending on the model and manufacturer, but they typically include coverage for:

• heating panels

• electrical components

• structural parts of the sauna

Warranty details are always listed on the product page for each sauna model.

If you have any questions about your sauna, shipping, installation, or warranty support, our team is always happy to help. Contact us.

You can contact INFRIUM support through:

• the contact form on our website

• email support

• customer support channels listed on the website

Whether you need help choosing the right sauna, tracking an order, or resolving a product issue, our goal is to make sure you receive fast, knowledgeable support from sauna professionals.